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Resolving an Alarm

Carla Attie
Updated

Overview

To resolve an alarm, first identify your controller type based on the symptoms or terminology in the alarm description. This will help you determine the correct troubleshooting path.

Hydraulic Controller (Hydro:Evolved) Issues

If your alarm includes terms related to:

  • Viscosity / oil

    • related keywords: Viscosity Mode, Run Time, Rest Time, Cycles Allowed, Allow Calls, Viscosity Max Cycles, Viscosity Operation, Low Oil, Low Oil Mode, oil temperature, Oil Over Heat, Low Pressure, pump, hydraulic cylinder

  • Valve / valve board

    • related keywords: valve, valve board, primary valve board, secondary valve board, third valve board, fourth valve board, Valve Type Select, SR Valve, high-speed valve, leveling valve, Valve Disable Bitmap, Maxton, Maxton Valve Bypass, Bucher, Blain, UPH Valve MON, DNH Valve MON, INSP Valve MON

  • Soft starter

    • related keywords: soft starter, primary soft starter, secondary soft starter, third soft starter, Run With One Soft Starter, SM (Start Motor), SS Fault, SS OC, SS OVV, SS UNDV, SS Phase Miss, SS Phase Seq, SS CAN Bus Rst, SS Offline, Siemens, Sprecher + Schuh

  • Adaptive slowdown / hydro slowdown

    • related keywords: Adaptive Slowdown, Adaptive Slowdown System, Generate Speeds and Thresholds, Gen Thrshlds & Dist, slowdown factor, Adjust Leveling Time, Overshooting, Extended Leveling Time, Level Maximum Run Distance

  • TSRD

    • related keywords: TSRD, Terminal Stopping Reducing Distance, TSRD Distance, TSRD Debounce Limit, TSRD Offset From NTS, TSRD ODL, TSRD OVSP

  • Jack resync

    • related keywords: Jack Resync, Jack Resync Time, dual jacks, jack cylinders, plungers, resync operation
  • Pressure

  • Battery lowering device

    • related keywords: battery lowering device, BLD, Battery Test Time, Battery Check Fail, Emergency Battery Fault

This typically indicates a hydraulic system issue.

Next Step:
Refer the user to the Hydro:Evolved User Manual found using this link https://www.smartrise.us/material/3/hydro-evolved-material

Traction Controller (C4) Issues

If your alarm includes terms related to:

  • Drive

    • related keywords: drive, Drive Setup, Selecting the Type of Drive, Enable Drive Edit, Drive Adjustment, Drive Communication, Drive Drop, drive manual, drive parameters, motor tuning, Hold Motor at Zero Speed, Command Zero Speed, Command Non-zero Speed, Remove Run from Drive

  • Drive families / models

    • related keywords: KEB, HPV, HPV900S2, M1000, Quattro, DSD, Magnetek

  • Brake

    • related keywords: brake, brakes, Brake Setup, Brake Board, Brake Status, EBrake Status, primary brake, secondary brake, Brake Pick Delay, Brake Drop Delay, Pick Delta B1->B2, Brake1 BPS, Brake2 BPS, BPS NC, BPS-Stop Sequence, BPS-Timeout, Pick Voltage, Hold Voltage, Relevel Voltage, Pick Time, Ramp Time

  • ETS / ETSL 

    • related keywords: ETS, ETS ODL, ETS Offset, ETSL, Enable ETSL, ETSL ODL, Reduced Stroke Buffer, Rated Buffer Speed, Slide Distance, Camera Offset, UETS, DETS, UETSL, DETSL

  • Traction loss / encoder

    • related keywords: Traction Loss, TLOSS, motor encoder speed, encoder, Speed Deviation

  • Traction rescue

    • related keywords: Manual Traction Rescue, Auto Rescue, Manual Rescue, Manual Pick, Rec Trv Dir, Rec Trv On, battery rescue,  ERD, Emergency Rescue Device

  • Traction hardware

    • related keywords: rope gripper, secondary sheave brake, sheave, EB2 Drop, EB Terminal, B2 contactor

  • Motion tuning

    • related keywords: Digital S-curve Technology, S-curve, profile, Pre-Torque Adjustments, Synthetic Speed Torque, Quick Stop Deceleration, Leveling Deceleration, Accel Delay, jerk, decel, Minimum Acceleration Speed, Minimum Relevel Speed

  • Regen

    • related keywords: Regen Fault, Regen Flt
  • Unintended movement
  • Acceleration/Deceleration
  • Counterweight

This typically indicates a traction system issue.

Next Step:
Refer the user to the C4 User Manual found using this link https://www.smartrise.us/material/2/c4-material

 

Tips for Faster Troubleshooting

  • Use keywords from the alarm message to identify the system type
  • Reference the correct manual for step-by-step troubleshooting
  • If you are unsure, contact Technical Support for assistance

 

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