Smartrise Air Mobile App

1 Introduction

Elevator controllers execute increasingly complex control and monitoring functions. Expanding system capabilities require intuitive and efficient user interfaces for configuration, diagnostics, and lifecycle maintenance.

Smartrise controllers support operation through both the Smartrise PC-based GUI tool and the Smartrise Air mobile application. Smartrise Air enables wireless communication between a smartphone or tablet and the controller via the DAD unit, eliminating the need for a wired connection during on-site service.

Smartrise Air is available for free download on iOS and Android platforms.

2 System Compatibility

• Android: Version 13 and higher
• iOS: Version 16 and higher

3 Connectivity

• Wireless communication via the DAD unit.
• Automatic detection and identification of nearby controller units.
• Secure connection process within the application interface.

4 Core Functions and Features

4.1           Monitoring and Diagnostics

Smartrise Air provides a structured dashboard for:

• Real-time controller status monitoring
• Display of active faults and alarms
• Access to historical fault and event logs

These functions support fault diagnosis, system validation, and operational monitoring.

4.2           Parameter Management

• Access to complete controller parameter lists
• Viewing of parameter values
• Editing and adjustment of parameters

These capabilities support commissioning, tuning, and service configuration.

4.3           Software Updates

• Automatic retrieval of controller firmware from the cloud
• Over-the-Air (OTA) programming
• Wireless firmware installation via mobile device

These features reduce maintenance time and eliminate dependency on wired programming equipment.

4.4           Operational Advantages

• No wired PC connection required
• Suitable for machine room-less (MRL) installations and confined spaces
• Reduced commissioning and service time
• Improved field service efficiency

Smartrise Air extends controller accessibility beyond PC-based tools by integrating wireless diagnostics, parameter configuration, and firmware updates within a secure interface.

5 Operating Procedure

5.1           Connection to DAD Unit

1. Launch the Smartrise Air application.
2. Select Add DAD Unit.

3. Connect to the available DAD unit.

   

   

4. If prompted, select Pair to confirm the connection.
5. Upon connection, the Access Required screen appears.
6. Enter the appropriate Car ID.

7. Enter the controller payment passcode using the on-screen keypad.

   

   

8. Confirm access to display the selected car.

Three options are available:

• Software Download
• Parameters
• Faults and Alarms

5.2           C4 System Software Update Procedure

1. Select Software Download.
2. Choose the target system: C4 System or Riser.

3. For C4 System updates, confirm inclusion of:

   • Machine Room Board
   • Car Top Board
   • COP Board

   

4. 

   Disconnect WD jumpers from the Machine Room, Car Top, and COP boards.

5. Enable DIP switch A8 on the Machine Room Board.
6. Press Reset.
7. Wait until processors MCUA and MCUB flash red and green simultaneously.
8. Select the required software release from the cloud or local device.
9. Select Update to begin installation.
10. Update individual boards or all boards simultaneously as required.
11. Monitor download progress via the on-screen percentage indicator.
12. Confirm completion upon display of the Success notification.

5.2.1           Post-Update Procedure

1. Reconnect WD jumpers to the Machine Room, Car Top, and COP boards.
2. Disable DIP switch A8.
3. Press Reset.
4. Power cycle the boards by opening the 2-pull breaker.

5.2.2           Software Version Verification

1. Navigate to the Main Menu screen.
2. Open the About screen.
3. Verify that all six processors display the updated software version.

5.3           Riser Board Software Update Procedure

1. Select Software Download from the main menu.
2. Select Riser as the target system.
3. Disconnect the WD jumper from the Riser board.
4. Enable DIP switches 5, 6, 7, and 8 on the Riser board.
5. Wait until LED B (green) and FLT (red) indicators flash simultaneously.
6. Select the required software release from the cloud or local device.

7. Select Update to initiate installation.

   

   

8. Monitor download progress using the on-screen percentage indicator.
9. Confirm completion upon display of the Success notification.

5.3.1           Post-Update Procedure

1. Disable DIP switches 5, 6, and 7.
2. Cycle power to the Riser board.
3. Reconnect the WD jumper to the Riser board.

5.4           Parameter Access and Modification Procedure

1. Select Parameters.

   

   

2. Choose the required Section/Menu.

   

3. Select the appropriate submenu, displayed in the same structure as the controller user interface.
4. View or modify the required parameter value.
5. Select Save to apply the change.

5.5           Faults and Alarms

1. Select Faults and Alarms.
2. Review the two available tabs:
   • Fault History (default view), including search and sorting options.
   • Alarms, displaying the active alarm list with the same search and sorting options.
3. Select a fault or alarm entry to display the corresponding Fault/Alarm Details screen.

5.6           DAD Software Update

The DAD software update is mandatory when the DAD software version is lower than the Mobile App version. In such cases, the update cannot be skipped, and the DAD unit must be updated to maintain compatibility with the latest Mobile App.